My Account

FAQ

• Can I upgrade an existing plan?

  Yes, you can upgrade an existing license at any time. Learn how.

• How can I download invoices/update billing?

  Invoices of your purchases can be downloaded from your Account area.

  1. Log in to your account. Your user name is the email you used during signup.
  2. Click the Purchases tab (or the Subscription tab if you are interested in an invoice for a renewal payment).
  3. Find the relevant order and click View Invoice
  4. Click “Update” if you want to update your billing details
  5. Print or download the Invoice as PDF
     
     

     

• Why is my license status showing as "Inactive"?

  The “Inactive” status indicates that the license is valid but has not been activated on any site yet.