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Reduce support tickets using a conditional FAQ widget
Answer the right questions at the right time. Show the most relevant answers based on the user’s behavior - product purchases, step in the conversion funnel, pages visited, and more.
Use Cases and targeting options
Show common questions relevant to the product the user has just purchased
Overcome sales resistance
Reduce the number of support tickets by directing users to relevant information
Display relevant answers to users arriving at your site through a link in your product’s microcopy
How to apply the template to your site
Click the “Edit Template” button.
Customize the template and click “Copy Code“.
On your WordPress dashboard, go to “If-So → Add New Trigger”.
Select the condition for displaying the template.
Paste the template code in the dynamic version’s content field. Make sure you are in “Text” mode.
In the default content field, enter the content to be displayed if the condition is not met (optional, can be left blank).
Press “Publish”.
Paste the trigger’s shortcode anywhere on your website.
Display the template on all website pages
Download the Trigger Events extension.
On your WordPress dashboard, go to “If-So → Settings”.
Paste the trigger’s shortcode into the “Load Extra content on all pages” field.
Exclude pages for which you don’t want to display the content.
Click “Save“.
Templates with brush icon are fully customizable
Categories
Goal
Bounce Rate, Conversions, Engagement, Sales, User Experience