Billing and Payments FAQ

Checkout issues may occur due to PayPal limitations in certain countries or with specific credit card.

In addition to PayPal checkout, we also offer an alternative purchase option via Freemius. If you’re unable to complete checkout through PayPal, you can use one of the links below to subscribe directly.

After the subscription is completed, we’ll manually set up your account and license and make sure everything is properly activated.

Pro Plans

If-So Pro – all price options

Geolocation Plans

Geo Basic – 10K Monthly Sessions – Annual or Monthly

Geo Pro – 35K Monthly Sessions – Annual or Monthly

Geo Super – 100K Monthly Sessions – Annual or Monthly

No! If you only want to use geolocation-based conditions, you can use a Geolocation plan on its own, without purchasing the Pro plan.

If-So offers two types of plans:

1. Free plan – Includes up to 250 monthly geolocation sessions. Available via the WordPress plugin directory. The free option is powered by the same premium IP-to-location database used by the paid plans.
2. Pro plans – Includes unlimited access to all conditions and features, plus up to 1,000 monthly geolocation sessions.
3. Geolocation plans – Designed for users who only need the geolocation service, or for Pro users who need more than the 1,000 geolocation sessions included in the Pro plan.

Absolutely! There are no limits on the number of domains on which you can activate a geolocation license.

Certainly not!

1. A session is only counted when a user visits a page that contains location-based content, such as a trigger with a geolocation condition or a Geolocation DKI shortcode.
2. If-So tracks the browser session throughout the user’s visit, so if the user navigates through multiple pages within the same visit, only one session will be counted.

Will a session be counted in the event that the geolocation condition is not met?

Yes. To determine the user’s location for deciding whether to display geotargeted content, we need to check the user’s location. As a result, a session will be counted irrespective of whether the geotargeting condition is met or not.

Absolutely!

Both Geolocation and Pro plans can be upgraded at any time.

The upgrade price is prorated based on the remaining time in your subscription, so you only pay the difference between plans.

To upgrade your plan:

1. Log in to your If-So account.
2. Go to the License Keys section and click View licenses.
3. Click View upgrades next to the relevant license.
4. Choose the plan you want and click Upgrade license.

If-So is designed to keep session usage as low as possible.

A geolocation session represents a visitor whose location is checked in order to display location-based content.

• A single visitor is counted as one geolocation session per visit, even when browsing multiple pages.
• A session begins when a page with a geolocation condition is accessed and ends after the visitor leaves or is inactive (typically around 25 minutes).
• Sessions are counted only when geolocation is required. Pages without geolocation conditions do not consume sessions.

The table below shows how different visitor actions affect the session count:

When your geolocation sessions are depleted, If-So simply skips the geolocation condition and continues evaluating the next content version in order.

For conditional content (triggers, conditional Elementor elements, or Gutenberg blocks), if all dynamic versions rely on geolocation or no conditions are met, the default content is shown. Your site continues to work normally.

For Geolocation DKI shortcodes, you can define a fallback value to display when geolocation is unavailable.

This ensures a consistent experience even when geolocation data isn’t available.

Yes. You can exclude logged-in users from using geolocation sessions by adding a small snippet to your site.

Add the following code to your functions.php file:

add_filter('ifso_exclude_from_geo', function($exclude) { if (is_user_logged_in()) { $exclude['blockme'] = true; } return $exclude; });

This helps reduce unnecessary session usage and ensures geolocation sessions are used only for relevant visitors.

You can view your monthly geolocation session quota and usage in two places:

1. In your WordPress dashboard: go to If-So → Geolocation, where you can see your current usage and quota directly in the admin area.
2. In your If-So account: log in to your account, open the License Keys section, and view the details of the relevant license to see usage and limits.

Yes, it does.

Yes, it does. All the functionality and conditions included in the free version will also work with the Elementor integration (click here for a list of the free vs. pro features).

We provide two types of licenses: Pro and Geolocation.

• Pro License: Grants you UNLIMITED ACCESS to all conditions and features, except for the geolocation condition, which is limited to 1,000 monthly sessions. A Pro license is NOT REQUIRED if you solely need the geolocation functionality.
  
  
• Geolocation License: If you’re exclusively interested in the geolocation service or if your website requires additional geolocation sessions beyond what is included in the Pro license.

No. The only condition limited by monthly sessions is the geolocation condition for which we use a premium IP-to-Location database in order to match the user’s IP to their location.

If you’re exclusively interested in the geolocation service or if your website requires additional geolocation sessions beyond what is included in the Pro license you can subscribe to one of our geolocation plans.

Yes, you have the flexibility to deactivate a license on one site and activate it on another as many times as needed.

Each WordPress installation is considered a separate domain. However, you can deactivate a license key in one environment and activate it in another environment as many times as necessary.

We use PayPal’s secure system to accept both direct PayPal payments and all major Credit Cards (no PayPal account required). If you are located in a region not supported by PayPal, or if your card is rejected, we also offer a secure checkout via Freemius.

How can I pay with a credit card?

Checkout using Freemius

To make a payment with a debit or credit card without creating a PayPal account:

1. On the checkout page, click the ‘Debit or Credit Card’ button.
2. Fill in your details.
3. Toggle off the ‘Save info & create your PayPal account’ button.

4. Proceed with the checkout process.
   
   Still facing issues? ask a pre-sale question.

Yes, you can upgrade an existing license at any time. Learn how.

Due to technical limitations with the third-party service we use to manage license keys, renewing an expired subscription isn’t currently possible. The simplest solution is to create a new subscription.

To create a new subscription, please follow these steps:

1. Log in to your account
Click here to log in.

2. Choose a new plan
Once logged in, visit our pro plans page, or our geolocation plans page and select the relevant plan.

3. Activate your new license
Once you complete the purchase, go to If-So > License in your WordPress dashboard and replace the old license key with the new one.

We employ PayPal for secure payment processing, which means we do not store any credit card details on our site.

If you used a PayPal account for your purchase, you can conveniently update your credit card information by following the steps to replace the card on your PayPal account (how to update your credit card in PayPal).

If you made a direct payment with a credit card without logging in to your PayPal account, unfortunately, the only available solution would be to create a new subscription. Please contact our support team if this is the case.

Yes. License keys are subscription-based and will automatically renew on a yearly basis, giving you access to support and important updates.

If you decide to cancel your subscription, you will still be able to use all the pro features – they will keep working forever, but you will no longer receive updates or support once the license key expires.

Invoices of your purchases can be downloaded from your Account area.

1. Log in to your account. Your user name is the email you used during signup.
2. Click the Purchases tab (or the Subscription tab if you are interested in an invoice for a renewal payment).
3. Find the relevant order and click View Invoice
4. Click “Update” if you want to update your billing details
5. Print or download the Invoice as PDF
   
   

   

You can cancel your subscription at any time. To cancel your subscription:

1. Log  in to your account (the user name is the email you used during checkout).
2. Click the “Subscriptions” tab3
3. Next to the subscription you wish to cancel, click “Cancel”