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Troubleshooting

If the issue you encountered is concerning our geolocation service please check out our geolocation troubleshooting guide and geolocation FAQ page.



License Activation
  • Can licenses be transferred between sites?

    Yes, you have the flexibility to deactivate a license on one site and activate it on another as many times as needed.

  • Can a single-domain license be used in both staging and live environments?

    Each WordPress installation is considered a separate domain. However, you can deactivate a license key in one environment and activate it in another environment as many times as necessary.

  • Is a separate license key required for a Multisite WordPress installation?

    In a Multisite WordPress installation, each sub-site requires its own separate license key for activation. Each license activation is counted individually in regard to the license activation limit.

  • Why is my license status showing as "Inactive"?

    The “Inactive” status indicates that the license is valid but has not been activated on any site yet.