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Problems activating my license key

If your plugin license key won’t activate, please check the following:

Ensure that you are attempting to activate the license in the correct field.

  • Free trial and Pro licenses – should be activated in the “Pro License” field.
  • Geolocation licenses – should be activated in the “Geolocation License” field.

Check if there’s a Communication Error between our server and yours

Navigate to If-So> Geolocation on your WordPress dashboard and check for a “Communication Error” notice. If such a notice appears, please follow the provided instructions.

Is your license activation being blocked by one of your security plugins?

Some WordPress security plugins may interfere with your license key and stop it from working. To check this, deactivate your security plugin and enter the license key again.

If you are using iThemes Security plugin, it might be a setting called ‘Filter Suspicious Query Strings in the URL’ which causes this problem. Disabling this setting will fix the issue. If you’re using a different security plugin then look for a setting with a similar name.

Are you using a Coming Soon or Maintenance Mode plugin?

If you’re using a coming soon or maintenance mode plugin then it is likely to block your license key from being activated. To resolve the issue, simply deactivate the maintenance mode or coming soon plugin. If you need to leave it active, deactivate it temporarily to test the license key activation process and then reactivate the plugin.

Are you using CloudFlare?

If you are using CloudFlare as a CDN, Caching Layer or SSL provider then we recommend you configure CloudFlare to bypass cache for all URLs that contain the following string: /edd-sl. CloudFlare support will be able to help you with this if needed.

Is your license activation being blocked by special .htaccess rules?

Some websites have special rules in the .htaccess file which block certain IP addresses or add additional protection to the site. If you’re having license key problems, try removing these rules and then activating your license key. If this fixes the problem then you need to adjust the rules so that they don’t interfere with the license key.

Are you seeing one of the following errors?

Error: cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received

If you see this error when you try to activate the license key then you need to contact your hosting company or server administrator. Ask them to increase the cURL timeout limit. If they say this isn’t possible, please send us a support request with your WordPress logins and we will activate your license key manually.

Error: SSL23_GET_SERVER_HELLO (or similar)

This error means that your host is using an old version of OpenSSL which is not compatible with our licensing server. Please ask your host to update OpenSSL to the latest version. If this isn’t possible, please send us a support request with your WordPress logins and we will activate your licence key manually.

Error: Forbidden

This 403 error means that something on your website is blocking the communication with our licensing server. For example, this can be caused by a security plugin. WPBeginner have provided an excellent article on How to Fix the 403 Forbidden Error in WordPress which will help you to find the cause of the problem. If you can’t find a solution, please send us a support request with your WordPress logins and we will activate your license key manually.

If you do not see a “communication error” notice, kindly reach out to our support team for assistance.